1. The Nature of Management

Management and Organizations. The intricacies of management. Levels of management. Functions of Managers. Roles performed by managers. Skills needed by managers. Dispelling Common Management Myths

2.- The Evolution of Management Thought

Classical Schools of Management. Classical scientific school. Classical administrative school. Behavioral Management Theory. Quantitative School of Management. Management science. Operations management. Management information systems. Systems management theory. Contingency School of Management. Quality School of Management. Kaizen approach. Reengineering approach. Management in the Future

3.- Managerial Environments

The External Environment. Directly interactive forces. Indirectly interactive forces. The Internal Environment. Organizational mission statements. Company policies. Formal structures. Organizational cultures. Organizational climates. Resources. Managerial philosophies. Managerial leadership styles. Adapting to Environment

4.-  Decision Making and Problem Solving

The Decision-Making Process. Define the problem. Identify limiting factors. Develop potential alternatives

Analyze the alternatives. Select the best alternative. Implement the decision. Establish a control and evaluation system. Conditions That Influence Decision Making. Certainty. Risk. Uncertainty. Personal Decision-Making Styles. Rational/Logical decision model. Intuitive decision model. Predisposed decision model

Quantitative Tools to Assist in Decision Making

Decision trees. Payback analysis. Simulations

5.- Organizational Planning

Defining Planning. Recognizing the Advantages of Planning. Using Plans to Achieve Goals. Criteria for effective goals. Coordination of goals. Detailing Types of Plans. Operational plans. Tactical plans. Strategic plans. Contingency plans. Identifying Barriers to Planning

6.- Creating Organizational Structure

The Relationship between Planning and Organizing

The Organizational Process. Concepts of Organizing

Work specialization. Chain of command. Authority

Delegation. Span of control. Centralization versus decentralization. The Informal Organization

7.- Organizational Design and Structure

Organizational Design Defined. Bureaucracy Basics

The mechanistic structure. The organic structure. Factors Affecting Organizational Design. Organizational size. Organization life cycle. Strategy. Environment

Technology. Five Approaches to Organizational Design

Functional structure. Divisional structure. Matrix structure. Team structure. Network structure

8.-  Managing Change

Causes of Organizational Change. Types of Organizational Change. Challenges of Organizational Change. Diagnosing the Need for Change. Steps in Planned Change. Opposition to Organizational Changes

Steps for overcoming opposition. Force-field analysis

Organizational culture changes.

9.- Understanding Teams

Teamwork Defined. Types of Teams. Effectiveness of Teams. Team Building. Stages of Team Development

Stage 1: Forming

Stage 2: Storming

Stage 3: Norming

Stage 4: Performing

Adjourning. Strategies for Managing Team Conflict

10.- Leadership and Management

Leadership Defined. Leadership traits. Leadership skills

Leadership styles. Power versus authority. Situational Approaches to Leadership. Fiedler’s contingency theory

Hersey-Blanchard’s situational model. House’s path-goal theory. Challenges Facing Leaders. Transformational leadership. Change leadership

Leading in the learning organization

11.-  Communication and Interpersonal Skills

The Significance of Communication in the Management Process. The Communication Process. Methods of Communication. Oral communication skills. Written communication skills. Interpersonal Communication

Organizational Communication. Improving Communications

12.- Control: The Linking Function

Control Objectives. The Control Process. Types of Control. Characteristics of Effective Control Systems

Control Techniques. Financial controls. Budget controls

Marketing controls. Human resource controls

Computers and information controls

13.- Management in a Global Environment

The Multinational Corporation. The International Environment. The political environment. The legal environment. The economic environment. The sociocultural environment. The technological environment. Consumer safety in a global marketplace